Software Test Engineer II
- ▪ Own end-to-end quality engineering for 6 product areas; only team member with comprehensive expertise across all XMD products. Delivered 15+ complex features (EAs/GAs) including AI-powered capabilities.
- ▪ Improved test pass rates from 70% to 90–92% through automation. Advanced CI/CD pipelines for 4 microservices with automated testing in Spinnaker.
- ▪ Took ownership of Test Plan AI tool and AI Test Run Analyzer, leading the Kaizen initiative that achieved org-wide adoption and accelerated test failure analysis.
- ▪ Led Contact History Archive testing initiative resulting in $16,829/month cost savings. Conducted quarterly Second-Level Analysis on 61+ customer incidents.
- ▪ Completed QE AI Upscale program; certified interviewer mentoring new team members through onboarding and feature delivery.